We value your privacy

This Notice describes how we protect, collect, use, and share customer information. Customer information means all nonpublic information related to an identified individual, which is sometimes called personally identifiable information. Customer information does not include anonymized data or de-identified data, which do not identify an individual.

Our Privacy Principles

       • We do not sell customer information.
       • We handle information about former and prospective customers the same as existing customers.

 

We Protect Customer Information

 

We maintain physical, electronic, and procedural safeguards to protect customer information and to comply with federal and state laws. In addition, we review our policies and practices, monitor our computer networks, and test the strength of our security.
We retain customer information for legal, auditing, regulatory, and business purposes.

 

Customer Information We Collect

We collect customer information in different ways. For example, we gather information from:
      • applications and other forms related to our products and through conversations.
      • transactions or experiences with us, such as payments, underwriting and claims.

 

How We Use Customer Information
 

We use customer information, sometimes including consumer report information, to do things such as:
     • underwrite and rate your policies and accounts.
     • process your claims.
     • protect against fraud and unauthorized transactions.
     • provide proper billing.
     • confirm your identity and service your policies and accounts.
     • enhance your customer experience and improve our products and services.
     • offer you other insurance and financial services products.
     • develop and offer new products and services.
     • perform other activities as required or permitted by law.

 

How We Share Customer Information

We share customer information, including information about our transactions with you (such as payments) and experiences with you (such as an auto claim. We share customer information inside or outside our family of companies:
    • for our everyday business purposes, for public policy purposes, and as permitted (such as with consent or as          necessary to complete a transaction you request) or required by law.
     • as needed, to handle your claim. For example, we may share name, address, and coverage information with an auto body shop to speed up repairs on auto damage claims.
     • with consumer reporting agencies, for example, during the underwriting process.
     • in connection with a proposed or actual sale, merger, transfer, or exchange of all or a portion of our business or operating unit.
     • as needed, to protect against fraud and unauthorized transactions and in connection with the investigation, establishment, and defense of legal rights.